Commonly Asked Questions

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Shipping

Shipping times will vary depending on the piece. I generally try to go to the post office Monday through Friday. Custom orders or pre-orders will depend on when a piece is finished, and this will be discussed at the time of purchase or stated in the listing.

I recycle boxes and padding/bubble wrap as much as possible. You may receive your order in an Amazon box or something similar. 

International Shipping:
If you are outside the US and would like to place an order, send an email or message me (here or on social media). International shipping costs varies, so I prefer to look it up based on the individual address and weight/ dimensions of the box, vs my website. I will ship to you as long as it is legal to do so. Know your local laws!

I do not accept cancellations, returns or exchanges. I am not liable if an item is damaged or delayed in transit. If you would like to add additional insurance to a package, send me an email and I can accommodate this. I pack my products VERY well and spend a lot on bubble wrap to make sure things get there safely. However, if you encounter an issue and something gets there damaged (wing fell off, something was knocked out of place, etc), PLEASE send me a message. I will offer to fix it or I will show you how to do it yourself. Above everything, I want you to be happy with your purchase and come back again. I would hate it if something arrived broken and someone was disappointed. 

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📢If you do need something fixed, depending on what it is, I will have you ship it back to me at your cost and send it back to you at my cost. Depending on circumstances we may have to make an insurance claim with the postal service (photos of the package and product will be required, from the buyer, in order to file a claim).

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📢If the tracking number shows as delivered, but you claim to not get it, I am no longer responsible for the order. You’ll have to go through the carrier and make sure to check with your neighbors. A seller is no longer responsible for a delivered package, as we do not have control over that.

📢Customer is responsible for any incorrect addresses, or locations where post office/ carriers are unable to deliver, and I will not refund in those situations. You will be required to buy another shipping label from me if the item gets returned to sender and needs to be sent again. Postage is never refunded, if it’s been used. PLEASE double check the shipping address is correct before purchasing.

📢Please don't hesitate to contact me if you have any questions about my products or your order! I am always here to help.